FAQs

1. How do I book an appointment?

You can book an appointment online , by calling us on WhatsApp

2. Can I walk in without an appointment?

If possible, it is better to make an appointment  online , by calling or sending us a message on WhatsApp to make sure that you do not have to wait before seeing the doctor.

3. What if I'm running late?

If you are running late for your appointment, we will do our best to fit you in, but please be aware that late arrival may result in a shortened or canceled appointment. Our goal is to provide quality health care to all our patients in a timely manner. No-shows, late arrivals, and cancellations inconvenience not only our providers but our other patients as well.
To provide the best possible service to all our patients, we ask you to contact us as soon as possible if you are running late so we can make all necessary arrangements to ensure you are seen by our doctor.
Please contact us by email, phone call, or WhatsApp. 

4. What if I need to cancel my GP appointment?

When you book your appointment, you are holding a space on our calendar that is no longer available to our other patients. In order to be respectful of your fellow patients, please call us as soon as you know you will not be able to make your appointment. If you booked the appointment online, you can do this via the link in your email booking confirmation. 

We kindly ask you to let us know 24 hours in advance. Appointments are in high demand, and your advanced notice will allow another patient access to that appointment time.

Please, check our cancellation policy.

5. What if I need to cancel my therapy session?

Please cancel your appointment as soon as possible to avoid being charged a cancellation fee.
As a standard therapy session is 60 minutes and we have patients on the waiting list, we suggest canceling or rescheduling 24 hours in advance.
Same-day reschedules will hold an administrative fee of €10, same-day cancellations do not qualify for a refund. 

6. What should I bring with me?

Please, don't forget to bring a valid ID. 

7. Are all specialists on-site?

No, our English-speaking specialists are located at centers throughout the city.

8. What happens if I need a blood test, MRI, surgery, or other procedure?

We offer blood, urine, stool, and swab tests. For other procedures, we will refer you to an appropriate provider. Tests do carry an additional charge. You will always be made aware of this before you have to decide whether to go ahead with it or not. If the patient is a child, then we will refer them to a specialist phlebotomist.

Remember:  You are under no obligation to use any services beyond your appointment with our doctors, but if you do wish to, we have access to all kinds of diagnostic services for quick investigations, as well as quick access to a variety of consultants and other specialists.

9. Can you perform blood tests?

Yes, some tests can be done in our medical center or at the lab.

10. Do you offer other diagnostic tests?

Yes, if your doctor orders a variety of tests such as blood, urine, test, stool, swab, MRI, or colonoscopy, we can help.
We offer medical checkups and lab tests, including all standard lab tests such as glucose, cholesterol, and STD tests in our private practice, and more complex diagnostic tests in locations around the city. 
Feel free to ask for a quotation.

11. Payment for Specialists - Diagnostic Tests

English Doctor Barcelona collaborates with diagnostic facilities and other specialists to ensure continuity of care. These collaborations involve a commercial relationship between the parties. Therefore we require full pre-payment to secure the booking of appointments for referred specialists or tests. Any additional test that is not authorized (not written on your authorization form, for which you paid) will need to be paid directly at the third-party facility. We are not responsible for any extra costs. 

12. Are tests such as X-rays or Scans available on the same day?

English Doctor Barcelona has access to diagnostic centers in the city, so we will arrange a test center nearest you. We handle some Ultrasound tests onsite at our clinic.

13. Can I discuss my test results by phone or email?

Unfortunately, patients are asked to make a follow-up appointment for a review of their test results with the doctor.

14. Do I have to have private healthcare insurance to have a medical consultation?

No, not at all. As a Private Medical Practice, we don't collaborate with insurance companies, and as a self-pay patient, you have access to any test or referrals, without any authorization. Still, it is always worth checking with your insurance provider if reimbursement is possible.

15. I have health insurance - will it pay for this?

We are currently unable to accept payment by health insurance but we advise you to check with your insurer as some may reimburse you for the cost of your consultation. Health insurance policies vary widely – we suggest checking with them for details and your rights first, as reimbursement rules can vary.

Please note that you will have to pay for your appointment at the time of your visit, but we are very happy to provide receipts so you can claim back the cost of your appointment if it is covered by your insurer. 

16. How much does a consultation cost?

Routine medical consultation:  €90
Follow-up appointment: €70
Virtual Consultation:  €70
Basic Blood Test: €65 *only for registered patients
MRI: from €360
Ultrasound: from €135

You can check out our online shop.

Please note GP services are unlikely to be covered by any private medical insurance you may have. Still, it is always worth checking with your insurance provider.

17. Why go self-pay?

Self-Pay is the option to pay for your own treatment which allows you quick access to high-quality treatments with little or no wait time and without the need for private insurance or depending on Public Health System. 

18. Do you provide prescriptions?

Yes, we provide prescriptions. Please be aware that prescriptions cannot be issued to new patients without a consultation. You need to book an appointment with a GP for a consultation before you can receive a prescription. 

19. Do you repeat prescriptions?

Yes, we offer repeat prescriptions. Please, speak to the doctor during your consultation for more information, follow-up fees are applied. In most cases, you will need to have a consultation in order to receive a repeat prescription, as in some cases the doctor needs to monitor your health carefully during your treatment. 

20. What else will you do for me?

- We arrange specialist appointments.
- Continuity of care as specialist reports and results are filed with us.
- Provide medical receipts and reports in English for your insurers.
- Arrange follow-ups and medical tests.
- Discuss the outcome of your specialist visit and further recommended healthcare.
- Liaise with a specialist directly and explain anything that was unclear. 

21. How do I pay?

We accept most major debit or credit cards as methods of payment. We also accept payments by cash and Stripe.

22. What is your Cancellation Policy?

With multiple patients in line for an appointment, a last-minute cancellation or a no-show at the doctor's office affects both the doctor as well as other patients. Please contact us by email , phone call, or WhatsApp. On weekends or bank holidays, we only accept cancellations by email.

Appointment must be canceled at least 24 hours prior to the scheduled appointment time to qualify for refund.

Same-day notice, and once the test/specialist appointment time has passed, cancellations are not qualified for a refund.
In all cases, cancellations which qualify for a refund are subject to an administration fee of €10, which will be deducted from the amount refunded.

23. How do you refund?

Refunds will only be made to the card originally used to make the original booking.
​​We will process your refund within 7 days of the request. Once we have processed your refund please allow up to 10 working days for the refund to appear on your statement as the time taken by your bank to credit the refund on your statement is outside of our control. Note that we can't refund any medications, vaccinations, tests, or treatments once they have been administered or dispensed.

In all cases, cancellations which qualify for a refund are subject to an administration cost of €10 which will be deducted from the amount refunded.

24. We want you to know that:

  • The clinic is fitted with CCTV recording cameras for the comfort and safety of our clients and staff.

  • We accept no responsibility for your personal belongings while you are visiting the clinic or if they are left behind.

  • Please be aware that you are attending an adult medical facility, children must be under parental supervision at all times.

  • In the event of any incident that involves verbal or physical abuse towards our staff or any other clients, you will be required to leave our premises immediately and will be permanently removed from our booking database. Pending treatments up to that point will be canceled without the right to refund. This also applies to unacceptable behavior or abusive comments on social media channels or the public domain in general.

  • We reserve the right to refuse service.

We appreciate your feedback as it helps us recognize the work of our dedicated team and identify areas where there is room for improvement. If you have any feedback for us, please email us at info@englishdoctorbarcelona.com